National Integrated Facilities Management Contract
Elevate Management Consulting (Elevate) was engaged by a multi-disciplinary organisation on the first-generation outsourcing of its Integrated Facilities Management (IFM) services. The procurement covered over $700 million in works, with an annual value exceeding $50 million and required a robust approach to meet the stringent compliance and operational standards of their sites.
Service
Facilities Management Advisory
Industry
Government
What were the key challenges the client was facing?
A high-level summary of the challengesexperienced by the client are outlined below:
- The contract needed to cover diverse sites across Australia, requiring segmentation by state, service discipline and operational environment
- The client had not previously outsourced these services, necessitating benchmarking and insights from comparable procurements
- There was a need to ensure that tender documents were clear to market participants while meeting Procurement Rules and internal governance requirements
- Developing a procurement approach that meets the needs of the multiple stakeholder groups involved.
What was delivered?
Elevate delivered a procurement strategy andtender documentation, which included the following:
- Evaluation of available contract models and sourcing options, tailored to the scale and complexity of the client’s national operation
- Preparation of all go-to-market documentation, including the Request for Tender (RFT), Statement of Requirements, evaluation criteria and draft contract schedules
- Development of an evaluation plan, including probity protocols, evaluation methodology and moderation processes
- Stakeholder engagement and approval support, including the preparation of Board and Executive documentation to secure internal approvals
Throughoutthe project, Elevate collaborated closely with the facilities management sectorto deliver a market-ready solution. Our work has been highly regarded by keystakeholders.
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