Privacy Policy

Overview and Legislation

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In providing our services, Elevate Management Consulting ("Elevate") collects personal information, which may include sensitive information. We treat all information provided to us in confidence and take reasonable steps to prevent unauthorised disclosure, except where necessary to deliver the services you have requested.

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Elevate complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and the Privacy Regulation 2013. This policy outlines how we collect, use, and manage your personal information. Our full privacy policy is available at www.elevatemc.com.au.

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What Personal Information We Collect

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We may collect information including your name, contact details, job title, organisation, and any other information necessary to deliver our services. Information is collected directly from you via correspondence, meetings, phone calls, or when you use our website.

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At the time of collection, you will be informed of the purpose of the collection, how we use the information, who it may be disclosed to, and the consequences of not providing the information. Where lawful and practical, you may choose not to identify yourself or provide certain details.

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Sensitive Information

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We may request sensitive information where necessary for the services we provide or to meet legal obligations. If you provide unsolicited sensitive information, you consent to our use of that information in accordance with this policy and applicable laws.

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How We Use and Share Your Information

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Your information is used to provide the services you have requested and for directly related purposes. We may use it for:

• Project delivery and communications
• Invoicing and administration
• Client feedback and quality assurance
• Legal compliance and internal record-keeping

We do not share personal information unless:

• You have provided consent
• It is required or authorised by law
• It is necessary for legal proceedings
• It is with trusted third parties who perform services on our behalf under confidentiality obligations

You acknowledge that some third parties may operate outside Australia and may not be subject to Australian privacy laws. In using our services, you consent to such disclosures.

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Who We May Disclose Your Information To

• Service providers supporting our operations (e.g. IT, marketing, admin)
• Professional advisors and consultants engaged by Elevate
• Related entities within Elevate’s business structure
• Third parties authorised by you or required by law

We require all partners and providers to treat your information in line with the Australian Privacy Principles.

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Marketing and Communications

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From time to time, we may use your contact details to send updates, insights, or service-related information. You may opt out of these communications at any time by contacting us via email or post.

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Accessing and Updating Your Information

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You may request access to personal information we hold about you. We will respond within a reasonable timeframe and may charge a reasonable fee for providing access. In certain circumstances, access may be refused, such as where it would compromise the privacy of others or breach legal obligations. If access is denied, we will explain why.

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If you believe any information we hold is inaccurate, incomplete or outdated, please contact us and we will take reasonable steps to correct it.

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Cookies and Website Use

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Our website uses cookies to monitor site performance and enhance user experience. Information collected may include pages visited, browser type, date and time of access, and device type. This data is used for analytics and website improvement and may identify individual users.

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You can disable cookies in your browser settings; however, this may affect the functionality of the website.

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Security of Personal Information

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We take reasonable measures to protect personal information from misuse, loss, or unauthorised access. When personal information is no longer required, and where legally appropriate, we will securely delete or de-identify it. Our security protocols are regularly reviewed and updated.

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Links to External Sites

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Our website may include links to third-party sites. These sites are not governed by this privacy policy. We recommend reviewing the privacy practices of any external sites before providing personal information.

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Changes to This Policy

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This privacy policy may be updated from time to time to reflect changes in legislation or our operations. The current version will always be available on our website: www.elevatemc.com.au.

Last updated: October 2025

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Complaints and Contact Information

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If you have any concerns about how we manage your personal information or wish to make a complaint, please contact us using the details below. We take all privacy concerns seriously and will respond promptly.

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Privacy Officer
Elevate Management Consulting
Level 5, 19 Grenfell St
Adelaide SA 5000
Phone: +61 439 800 536
Email: enquiries@elevatemc.com.au