Maintenance Contract Review
Elevate Management Consulting (Elevate) was engaged to support the strategic performance review of a facilities management arrangement (multi-billion-dollar arrangement) for a Government Department. The primary objective was to assess whether the existing commercial framework ensured effective service delivery to major client Agencies through its existing facilities management service provider.
Service
Facilities Management
Industry
Government
What were the key challenges the client was facing?
- Fragmented service delivery across the major client Agencies, creating difficulty in aligning service expectations and outcomes
- Limited performance visibility due to an inefficient framework for evaluating contractor performance
- Stakeholder misalignment underpinned by differing priorities across Agencies.
What was delivered?
Elevate supported by conducting a baseline review of existing contract documentation and assessing its alignment with original objectives. Elevate facilitated workshops to define future contract goals and constraints, designed a performance framework with 13 evaluation topics, and benchmarked against a model from another jurisdiction. The Team assessed current performance, developed future model recommendations, delivered interim findings, and provided a comprehensive procurement strategy with market approach options and a delivery roadmap for future iterations.
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