Facility Operator Procurement
Elevate Management Consulting were engaged by a State Government to assist in establishing an operating model and subsequently delivering the procurement of an operator for a recreational community asset. This facility had been managed in a particular way for over a decade, and the operating model had encountered a range of issues. The new operator was also responsible for reopening the asset following an extended closure during a major refurbishment. The future operator would be required to deliver on a range of educational and community outcomes.
Service
Commercial
Industry
State Government & Public Infrastructure
What were the key challenges the client was facing?
- The existing operating model did not provide clarity or accountability over key deliverables required to operate the facility effectively
- Significant community engagement was required to ensure success of the facility
- Historically, the facility has not been financially viable
- Maintenance requirements of the facility were unique and complex.
What was delivered?
In delivering, Elevate:
- Performed an operating model review which delivered jurisdictional analysis
- Drove all required internal documents and managed all approval processes
- Undertook evaluation in conjunction with key Government officials
- Managed the transition of the new operator.
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