ICT Transition Program Management Plan
Elevate Management Consulting (Elevate) assisted a Government Department to develop a Program Management Plan, to support its transition from an externally provided ICT service model to an in-house model and conduct a broader ICT uplift, following on from Elevate’s previous work on the ICT service model.
Service
Industry
The transition from external to in-house provision of ICT services was driven by numerous challenges associated with hardware specification and performance, connectivity and external ICT support. Following the decision to transition to an in-house model, the Government Department identified additional issues in relation to its ICT delivery that it sought to improve through a broader ICT uplift, including:
- Manual processes associated with ICT administration
- Inability to capitalise on opportunities to improve existing processes through technology
- Difficulties adapting to new technologies outside of the standard operating environment
- Disaggregated services which created difficulties to ‘plug and play’
- Overall limited assurance and trust in existing technology solutions across the Government Department.
Elevate delivered a Program Management Plan (PMP) to guide the overall ICT service model transition and support broader ICT uplift, underpinned by strong governance, project schedules and reporting requirements.
Elevate further supported in the development of the following Program documents:
- Steering Committee Terms of Reference
- Change Management and Communications Plan
- Transition and Roll-Out Plan
- Reporting Dashboards highlighting status, updates and risks at a program and workstream level.
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